Frequently Asked Questions (FAQ)

Marketplace Naija is a Nigerian online classifieds platform where individuals and businesses can buy, sell, or promote new and used goods and services across a wide range of categories—safely and easily.

Yes! Posting standard ads and browsing listings is free. However, optional paid features (like boosting or featuring your ad) are available for sellers who want more visibility.

You can browse ads without an account. But to post ads, use Buy Direct, or contact sellers, you must register for a free account.

Click the "Sign Up" button on the homepage. Enter your name, email/phone number, and create a password. You'll receive a confirmation email or OTP to verify your account.

Click "Forgot Password" on the login page and follow the instructions. A reset link or OTP will be sent to your registered email or phone.

You can:

• Contact the seller directly via chat or phone
• Use the Buy Direct feature for eligible listings, where we securely hold payment until you confirm item delivery

Buy Direct is our safe transaction method. You pay into Marketplace Naija's secure system. We release the funds to the seller only after you receive and confirm the item.

If you used Buy Direct, you can file a dispute. We'll investigate and issue a refund if the seller fails to deliver or the item is not as described.

• Log into your account
• Click "Post Ad"
• Choose a category, upload photos, write a title and description, and set your price
• Submit the ad for review and publication

Yes! You can Boost or Feature your ad to get more visibility. Promotional packages are available in your dashboard after posting.

Once a buyer pays through Buy Direct and confirms they've received the item, Marketplace Naija releases the funds to your payout bank account. Go to profile – Settings – Payments, to add your bank account details.

We accept:

• Debit/Credit Cards (Visa, Mastercard, Verve)
• Bank Transfers
• USSD

All payments are processed securely through trusted Nigerian payment gateways.

Refunds are possible for:

• Duplicate or failed transactions
• Ad promotion errors
• Unsuccessful Buy Direct transactions (if proven)

See our Payment & Refund Policy for more details.

Yes! We have safety tools like Buy Direct, verified seller badges, and content moderation. However, we always advise users to meet in public places and use our secure payment channels.

You are not allowed to post or sell:

• Weapons, drugs, or stolen goods
• Pornography or adult services
• Counterfeit or illegal products
• Anything that violates Nigerian laws or our platform rules

Full list here: Prohibited Items

• Make sure it was submitted correctly
• Check your email for rejection or pending status
• Contact our support if it's been more than 24 hours

Please contact support via:

• Email: [email protected]
• Chat: Use the in-app support tool
• Phone: +2348063229879

Yes! We support small businesses and vendors. You can:

• Create a Commercial Account
• Promote your listings
• Use our subscription plans

Contact us at [email protected] to learn more.